Last Updated: [26.02.2026]
1. Who We Are
SilkMuse (“we”, “us”, “our”) operates this website and provides laser hair removal and skincare services.
Business Address:
Grove House
Tannochside Business Park
1 Kilmartin Pl
Uddingston
Glasgow
G71 5PH
United Kingdom
Phone: 07723 672061
Email: info@silkmuse.co.uk
We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR).
2. What Information We Collect
We may collect and process the following personal data:
Information You Provide:
Name
Email address
Phone number
Address
Medical history relevant to treatment
Payment details (processed securely via third-party provider)
Consultation and treatment records
Information Automatically Collected:
IP address
Browser type
Device information
Pages visited
Cookies (see Cookie Policy below)
3. How We Use Your Information
We use your personal data to:
Book and manage appointments
Provide treatments safely
Respond to enquiries
Process payments
Send appointment reminders
Send marketing communications (with your consent)
Improve our website and services
Comply with legal obligations
4. Legal Basis for Processing
We process your data under:
Contractual necessity – to provide booked services
Legal obligation – medical and financial record keeping
Legitimate interests – running and improving our business
Explicit consent – medical information and marketing communications
5. Sharing Your Information
We may share data with:
Payment processors
Booking system providers
IT support providers
Legal or regulatory authorities if required
We do not sell your personal data.
6. Data Retention
We retain:
Treatment records in accordance with professional and insurance requirements
Financial records for 6 years (HMRC compliance)
Marketing data until you withdraw consent
7. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion
Restrict processing
Object to processing
Data portability
Withdraw consent at any time
To exercise your rights, contact: info@silkmuse.co.uk
If you are unhappy with how we handle your data, you may complain to the
Information Commissioner’s Office (ICO).
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
9. Changes to This Policy
We may update this policy periodically. The latest version will always appear on our website.
